Terms & Conditions — 22win Platform Agreement

1. General Terms

These Terms & Conditions ("Terms") constitute the entire legal agreement between you ("the Player", "the User") and 22win ("the Platform", "we", "us") governing your access to and use of the 22win website available at 22win.tech, including all games, sports betting markets, promotional offers, payment services, and customer support channels made available through that domain.

By accessing the 22win platform, creating an account, making a deposit, placing a wager, or claiming a bonus, you confirm your unconditional acceptance of these Terms. These Terms take effect on the date your account registration is completed and remain in full force for as long as your account remains open or until terminated in accordance with the provisions set out below.

22win reserves the right to amend, update, or replace any part of these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players via on-site notice, email, or live chat message. Your continued use of the platform after any such modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The version of these Terms currently published at 22win.tech/terms-conditions is the version in force.

1.1 Governing Language

These Terms are written in English. In the event of any ambiguity or discrepancy between an English-language version and any translated version of this document (if any is provided as a courtesy), the English-language version shall take precedence.

1.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect. The invalid provision shall be replaced, to the extent possible, by one that most closely reflects the original intent of the parties.

1.3 Waiver

A failure by 22win to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be made in writing to be effective.

2. Eligibility & Age Restriction

To be eligible to register and maintain an account with 22win, you must meet all of the following criteria at all times:

• You are at least 18 years of age. Players under 18 are strictly prohibited from registering or playing on 22win.
• You are acting on your own behalf as an individual and not as an agent, employee, or representative of any third party.
• You are not a resident of any jurisdiction where online gambling is specifically prohibited by applicable law.
• You are not an employee, contractor, director, officer, or close relative of an employee of 22win or any of its affiliated companies, game providers, or payment partners.
• You have not previously been excluded, self-excluded, or banned from using 22win.
• You are of sound mind and are not under the influence of substances that would impair your judgment at the time of placing any wager.

2.1 Age Verification

22win reserves the right to request identity documentation from any player at any time to verify age compliance. Documents that may be requested include a national identity card (NID), passport, or birth certificate. Until satisfactory age verification is completed, 22win may suspend withdrawals, restrict gameplay, or hold any winnings pending verification. Any account found to belong to a player under the age of 18 will be permanently closed, all deposits returned where practically possible, and all winnings forfeited.

2.2 Responsible Gaming for At-Risk Players

22win encourages all players to engage with gambling as a form of entertainment with clear limits. If you believe gambling is negatively affecting your life, your finances, or your relationships, you are strongly encouraged to make use of the deposit limits, cooling-off periods, and self-exclusion tools available in your account dashboard, or to contact our live chat support team for immediate assistance. Further information is available on our Responsible Gaming page.

3. Account Registration

Each player is permitted to hold one (1) account on 22win at any given time. Creating duplicate, secondary, or multiple accounts — whether under the same identity, the same device, the same payment method, or the same IP address — is strictly prohibited and constitutes a material breach of these Terms.

3.1 Registration Requirements

When registering an account with 22win, you are required to provide accurate, complete, and current information including but not limited to your full legal name, date of birth, Bangladeshi mobile number, and the payment method you intend to use. You must not impersonate any other person or use false identity information. Providing inaccurate registration information is grounds for immediate account termination and forfeiture of balances.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your 22win username and password. You must not share your login credentials with any other person. If you suspect that your account has been accessed without your authorization, you must notify 22win support immediately via live chat. 22win will not be held liable for any losses arising from unauthorized access to your account that results from your failure to maintain password security.

3.3 Know Your Customer (KYC)

As part of our commitment to safe and reliable platform operations, 22win may at any point request Know Your Customer ("KYC") documentation to verify your identity, address, or source of funds. This process is standard practice across the online gaming industry and is a condition of continued account use. KYC documentation requests must be completed within the timeframe specified in any notification sent to you. Failure to provide requested documentation in time may result in account suspension and withdrawal restrictions.

3.4 One Account Per Household

Where multiple players sharing the same household (same physical address) each wish to hold individual 22win accounts, this is permitted provided each player registers independently with their own unique mobile number, payment method, and identity. However, only one account per household may claim a new-player welcome bonus. If bonus abuse via shared-household accounts is detected, 22win reserves the right to cancel duplicated bonus credit and review all relevant accounts.

4. Deposits & Withdrawals

22win supports a range of payment methods specifically selected to serve players across Bangladesh. All deposits and withdrawals on 22win are transacted in Bangladeshi Taka (BDT, ৳).

4.1 Accepted Payment Methods

The following payment methods are currently accepted on 22win: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. 22win reserves the right to add or remove payment methods at any time without prior notice.

4.2 Deposit Terms

• The minimum deposit amount is ৳200 per transaction.
• Deposits via bKash and Nagad are processed instantly in most cases. Bank transfer deposits may take up to 2 business hours to be credited.
• 22win does not charge a fee on standard deposits, though your payment provider may apply their own transaction charges.
• You may only deposit using a payment account registered in your own legal name. Third-party deposits are not permitted and will be returned minus any applicable transfer charges.
• 22win reserves the right to set maximum deposit limits per transaction or per day, which may vary by payment method and account verification status.

4.3 Withdrawal Terms

• Withdrawals are processed to the same payment method used for the corresponding deposit, where technically possible.
• The minimum withdrawal amount is ৳500 per transaction unless otherwise stated in a specific promotion's terms.
• Standard withdrawals via bKash and Nagad are processed within 60 minutes of approval. Bank transfer withdrawals may take up to 24 hours.
• Withdrawals may be subject to KYC verification before being processed. Pending KYC completion, withdrawal requests will be held in a queued state.
• 22win reserves the right to perform additional verification checks on any withdrawal request, particularly where the withdrawal amount is large or where unusual account activity has been flagged.
• Withdrawals cannot be processed to a payment account that is not registered to the same person as the 22win account.

4.4 Currency

All account balances, deposits, wagers, winnings, and withdrawals on 22win are denominated in Bangladeshi Taka (BDT). Where a payment is received in a different currency, 22win will apply the prevailing exchange rate at the time of the transaction and credits your account in BDT. 22win is not responsible for any currency conversion losses.

5. Bonuses & Promotions

22win offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and maximum withdrawal limits. These specific terms are published alongside each individual promotion and form part of these overall Terms & Conditions.

5.1 Wagering Requirements

Unless otherwise explicitly stated, all bonus credit awarded by 22win is subject to a wagering requirement before it can be converted to withdrawable funds. Wagering requirements specify a multiplier (e.g., 20x) applied to the bonus amount (or bonus plus deposit amount, where stated). For example, a ৳1,000 bonus with a 20x wagering requirement requires ৳20,000 in qualifying wagers to be placed before withdrawal of bonus-derived winnings is permitted.

5.2 Bonus Abuse

22win takes a zero-tolerance approach to bonus abuse. Actions that constitute bonus abuse include but are not limited to: claiming multiple accounts to access new-player bonuses more than once, placing low-risk hedging bets to meet wagering requirements with minimal financial exposure, using automated software or bots to place wagers, colluding with other players to exploit bonus structures, and misrepresenting identity to claim bonuses. Where bonus abuse is identified, 22win reserves the right to cancel all bonus credit, void related winnings, and close the account(s) involved.

5.3 Promotional Eligibility

22win reserves the right to exclude any player from any promotion at its sole discretion. Seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and IPL are time-limited and subject to separate terms published at the time of the promotion. 22win is not obligated to offer the same promotional terms to all players at all times.

5.4 Changes to Promotions

22win reserves the right to withdraw, modify, or suspend any ongoing promotion at any time, including altering wagering requirements, maximum win caps, eligible games, and expiry dates. Where possible, notice of significant changes to active promotions will be given via on-site notification or email.

6. Betting & Gaming Rules

All betting and gaming activity on 22win is subject to the specific game rules and betting market terms published within the relevant game or sports market interface, in addition to the general rules set out in this section.

6.1 Sports Betting

All sports bets placed on 22win are final once confirmed. You are solely responsible for reviewing the selections, odds, and stake amount before confirming a bet. 22win will not reverse or amend a confirmed bet due to player error. Where an event is cancelled, postponed, or otherwise affected by circumstances beyond 22win's control, 22win will apply the settlement rules appropriate to that market type, which may include voiding the bet and returning the stake.

6.2 Live In-Play Betting

Live in-play betting markets are offered on selected cricket, football, and other sporting events. Odds in live markets fluctuate rapidly. 22win does not guarantee the continuous availability of any live market. In-play bets are accepted subject to a momentary latency period during which the bet may be declined if odds have changed materially. Accepted in-play bets are confirmed in real time on your account.

6.3 Casino & Live Casino Games

All casino games available on 22win — including live dealer tables, slot machines, and crash games — use certified Random Number Generator (RNG) technology or live-streaming infrastructure provided by internationally recognized studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Return to Player (RTP) percentages for all slot games are published within the game information panels. 22win has no ability to alter the outcome of any game round after it has commenced.

6.4 Voiding & Disputes

If a technical malfunction, data feed error, or unauthorized intervention is found to have affected the outcome of a bet or game round, 22win reserves the right to void the relevant bet or game round and return the wager to the player's account. Winnings paid out as a result of a manifest error in odds or game results may be reclaimed by 22win. If you believe a bet or game outcome was settled incorrectly, you must raise the dispute via live chat support within 7 days of settlement. Disputes raised after this window may not be investigated.

7. User Obligations

By using the 22win platform, you agree to comply with all applicable laws and regulations, and you accept the following obligations as conditions of your continued account access:

• Accurate Information: You will provide only truthful, accurate, and up-to-date information in your account profile and in all communications with 22win support.
• Personal Use Only: You will access and use the 22win platform solely for your own personal entertainment. Using the platform for professional gambling syndicates, commercial betting operations, or any form of arbitrage without 22win's written consent is prohibited.
• No Automated Access: You will not use bots, scripts, automated software, screen-scraping tools, or any other non-human method to access, interact with, or extract data from 22win.
• No Money Laundering: You will not use 22win for money laundering, terrorist financing, or any other financial crime. You confirm that all funds deposited originate from legitimate sources.
• No Collusion: You will not collude with other players to gain an unfair advantage in any game or betting market on 22win.
• Respectful Conduct: You will treat 22win support staff with respect at all times. Abusive, threatening, or harassing behavior directed at 22win employees or other players is grounds for immediate account suspension.
• Compliance with Terms: You will comply with these Terms and any additional rules, guidelines, or policies published by 22win from time to time.

8. Account Suspension & Closure

8.1 Closure by the Player

You may request the closure of your 22win account at any time by contacting our live chat support team. Before closure is processed, you will be asked to withdraw any remaining balance. Account balances below the minimum withdrawal threshold at the time of closure will be forfeited unless an alternative arrangement is agreed in writing with 22win support. Self-exclusion requests, which prevent you from re-opening an account for a specified period, are processed separately and are covered in more detail on our Responsible Gaming page.

8.2 Suspension or Closure by 22win

22win reserves the right to suspend, restrict, or permanently close any player account at any time and at its sole discretion. Grounds for suspension or closure include but are not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Evidence of fraudulent activity, identity misrepresentation, or money laundering.
• Detection of bonus abuse, collusion, or use of prohibited software.
• Account activity suggesting the player may be under 18 years of age.
• A court order or instruction from a regulatory or law enforcement authority.
• Account inactivity for a continuous period of 12 months or more.

8.3 Dormant Accounts

An account is considered dormant if there has been no login, deposit, withdrawal, or wagering activity for a continuous period of 12 months. 22win may apply a monthly dormancy administration fee to dormant accounts after written notice has been sent to the registered email address. The fee will be deducted from the account balance until the balance reaches zero or the account is reactivated by the player logging back in and completing the required re-verification steps.

8.4 Disputed Closures

If you believe your account has been closed or suspended in error, you may submit a formal dispute by contacting 22win support via live chat or email at [email protected]. 22win will review the dispute and provide a written response within 5 business days. During the review period, the account will remain in its current suspended or closed state.